You have to be at least the "Free" rank to be able to do /f commands. Quite a few people have had this problem, so its not just you. @Jess
https://www.minetime.com/threads/emily-pls-read-this-messege.20815/#post-272027 a similar thing happened here. Ask @Jess or email Emily at [email protected]
email [email protected] and she will be able to fix it. the same thing happened to me. and hey diamond_masterz!