If you start to see problems in the stream: •Verify that the problem is not localised to one user or one network. ◦How many users are seeing the problem? ◾One - ◾Probably user error. Ask user to try an alternative machine and alternative network. ◾Many on shared network - ◾Probably network issue. Users should check network health to ensure network has the capacity to view stream. Remember, 10 users watching 10 streams requires 10x the inbound bandwidth. ◾Many on various networks - ◾Possibly source error, proceed to next step. •Verify health of stream on encoder. ◦Does the stream look and sound healthy when watching directly from the encoder? ◾No - ◾Probably source error. Remember, "poor quality in, poor quality out". Verify health of all audio and video sources routed to encoder. If all sources are good, check the encoder itself. What is the CPU load on encoder? Is stream healthy on alternative encoder? Make sure you also check your local archive. If you are seeing audio or video problems in your local archive file, the problems are being introduced locally. ◾Yes ◾Possibly outbound network error - proceed to next step. •Verify health of outbound network. ◦Run speed test (speedtest.net) and ping test to a.rtmp.youtube.com and any other external domain (ex: google.com). ◾If outbound bandwidth is unstable or inadequate - ◾Likely network errors. Contact your local IT support to troubleshoot. ◾If network is stable and you are able to connect to other external domains, but you are unable to connect to a.rtmp.youtube.com- ◾Possible CDN error - proceed to next step. •If you think a problem could be regional, please contact us so that we can try to investigate. ◦Reach out to Email Support. ◾Be prepared to present the results of all of the above troubleshooting tests plus your channel name and the video ID of the affected event.
Reset your internet hub (switch it off then back on again) check all cables are in place properly. If your computer is not near the hub I would recommend moving it closer or getting a booster. If you don't turn the computer off rather put it to sleep then switch it off and check all cables are plugged in.
Ok here are some things you can do: 1 Don't use Internet Explorer 2 If your on a windows 8 pc go to the desktop version and then go to internet 3 do you have Java or something to actually play videos 4 look at your firewall and see if you have something [Off]
that's called buffering your internet is too slow to actually load the video turn off minecraft or any other software that might increase your Processor capacity. @Dominic click Ctrl+Alit+Del that will open your Task Manager look at the Processor record/row and right click/remove the thing that causes you alot of lag ( IF THE PROCESSOR IS RED turn of the thing thats really high FOR EXAMPLE JAVA here on the picture:
Flash player installed/fully updated? If none of the above solutions work, I suggest contacting someone that is comfortable in that certain region.