Hello fellow Minetimers; Today we are introducing a new support ticket system to the forums. We plan on using this for most of your support needs in the future. This will replace the system of cumbersome email reports and will be easier on both you and us. Use this system instead of emails from now on, support emails may not be answered. So, here is a basic tutorial on the usage of the new system: Opening a new ticket Click on the tab at the top of the screen that says "Support Tickets". This tab should bring you to a page displaying all the tickets you've opened. From this page click on the "Open New Ticket" option (the "Submit New Ticket" button also works). Filling out your ticket Let's start with the title. The title of your ticket should be made to show its general category (example: "Bug Report" or "Rank Issues" etc...). When choosing a priority for your support ticket, please choose realistically. Most issues will probably not be high priority. Only major issues that seriously affect gameplay or players should receive the high priority tag. Medium is for issues that only minorly affect you or the game. Low priority tags are for issues that are mostly superficial and don't affect much. Also, make sure you select the appropriate department for the ticket (basically, what group of staff is the ticket supposed to be directed to). Then, in the main body of the ticket, include a detailed description of the issue as well as a walkthrough of how it happened, the more detailed you can be the easier it will be for us to help you. Include any other relevant information. Once all that is finished click "Open" and you will have opened your support ticket. Managing your tickets When you click on the "Support Tickets" tab, the first page it should bring you to is the "Your Tickets" page. From this page you can view all your support tickets as well as their status and replies. You may also click on any of your tickets and add a reply if you want to add more information or feedback. Edit: Just to be clear, these aren't for everyday questions. Questions should still be asked in threads or forum posts, if the support tickets are used for questions and conversations it will be harder for staff to respond to actual issues. Support tickets are for reporting issues in which you will need assistance, such as server or forum bugs, payment issues, etc...
This will help out a lot, but please don't abuse the support tickets. I have already noticed a few people abusing it. Such as saying "Help I'm 2fab4u," etc. If you abuse them, your permissions may be revoked.
Thanks for adding this great feature that will enhance the gameplay and help out other people when they truly need it.
I'm fairly certain you still need to email your ban appeals to Emily for the time being. Side note: No! This is not the secret project!
"Click on the tab at the top of the screen that says "Support Tickets". This tab should bring you to a page displaying all the tickets you've opened. From this page click on the "Open New Ticket" option (the "Submit New Ticket" button also works)." Under the 'Minetime' logo at the top of this forum page.